Dennis Packee, the owner of a dealership store Harley-Davidson wrote a letter that went viral on the internet to a soldier’s wife, and he could not have expected the responses he got. He wrote the letter with the heart and mind of a person that recognized the struggle the woman must be going through. Even though he wrote the letter with the best of intentions, he did not imagine it would trend like this and touch so many lives as it has now on the internet.
The soldier husband, Christopher Walters got a space to keep his motorcycle at the Harley-Davidson store before he was deployed out of the country. His wife, Jamie has found it difficult to keep up with the rental payments for the space Christopher for his motorcycle while he was away.
With two kids to cater for, she became overwhelmed with all the effort required to maintain a comfortable life now that her husband had left to serve the country. With unforeseen issues popping up here and there, Jamie couldn’t stay on top of the payments and fell behind for a while. But as soon as she realized her mistake, she mailed the late check to the store with a very long apology for her error.
The manager, Dennis replied the mail with a letter that touched not just Jamie but many others on the internet.
Jamie explained in her letter why she made a late payment and Dennis sympathized enough with her after reading that he refused to take the cash from her, he knew she must need the money more than he did.
“You return that check to her,” he informed his staffs.
Some decades back, Dennis almost made it to the Vietnam War, but he failed his medical examination and was disqualified. From then on, he understood the sacrifices of veterans who serve the country on a regular basis.
He has waited long to give back to the servicemen and their families in very innovative ways. He knew he had the opportunity he’s been waiting for to show his gratitude when he saw Jamie’s letter of apology for her late payment.
Rejecting Jamie’s payment was not just a one-off thing for Dennis, it has been a company policy he started about two decades earlier.
Dennis replied the letter Jamie sent, returning the money to her and explaining the policy of his dealership that Jamie benefited.
The letter read, “Inside, you will see the check you mailed us about Christopher’s account. It is our policy at Reiman’s Harley-Davidson Dealership to return storage payment by the active duty service members deployed out of the country. It is an honor for us to keep the bike sheltered and secure while you sacrifice to provide us with our freedoms.”
Dennis forgot about the letter completely after a while, until he started getting random goodwill calls from strangers. Many thanked him for his kindness and consideration.
Unknown to him, Jamie had already shared Dennis’s letter on the internet, and by the time he got to know, it had already started trending online.
Since Dennis does not have a Facebook account, he could not understand how it worked but the attention he got from people not only awed him, but he confessed it increased his love for his country.
Dennis added that “I couldn’t possibly answer all the messages. I got the time to think, this is America, and here, people care. People care about the service men, and they are showing it.”
He said. “America will still be America. I got a little worried about the way the country was heading, but to see people rise in this way, I have been enlightened all over again. I only made a small effort, and look how far it has gone. Maybe with this, much more can do the same.”